Frequently asked question
- General
- My order
- Billing
- Shipping
- Returns
- My account
Yes. You can make a purchase as a guest however we do encourage you to register an account. By registering with us your checkout process is simplified on reordering and you are able to access your order history.
Yes. Simply give us a call and one of our sales associates will be happy to serve you.
The availability is indicated on each product line. If an item is not in stock the lead time will be noted.
You will be notified by email with the revised availability at which time you can either accept or cancel the order.
The merchandise on our website does vary from our store inventory.
All of our pricing is in Canadian dollars.
We attempt to keep our pricing consistent however there may be at times sales exclusive to only online or in store merchandise.
If you have a registered account information is stored to simplify the ordering process when you return to the Website.
Please visit our Shipping Information.
Yes as we will only ship the merchandise when the order is complete.
Yes. We ship internationally. Please visit to our Shipping Information.
We cannot ship to a PO Box as a signature is required on delivery.
International shipments are exempt from Canadian sales taxes. International customers are responsible for the duties and taxes imposed by local governments as well as the brokerage fees incurred to clear the merchandise through customs.
Yes. All deliveries require a signature as proof of receipt.
Please refer to the Shipping Information as there are warehousing fees charged for items held past the stated delivery requirements for certain items.
If the item is shipped by Canada Post the email notification you receive that the item has been shipped will contain a tracking number. You will be able to track the package at www.canadapost.ca
You have 24 hours from the time of placing your order to cancel or make any changes.
We only accept payment through PayPal. You will be able to process your payment with or without a PayPal account. PayPal does accept most major credit cards. Please refer to www.paypal.com for further details.
We do our best to accurately display product color however we cannot guarantee that the user’s monitor will display the exact same color.
Please refer to our Return and Exchange Policy
Please refer to our Return and Exchange Policy
Yes. We will accept return of the merchandise in store however the monetary refund will be credited through PayPal.
Yes. You can make a purchase as a guest however we do encourage you to register an account. By registering with us your checkout process is simplified on reordering and you are able to access your order history.
Yes. Simply give us a call and one of our sales associates will be happy to serve you.
The availability is indicated on each product line. If an item is not in stock the lead time will be noted.
You will be notified by email with the revised availability at which time you can either accept or cancel the order.
The merchandise on our website does vary from our store inventory.
We attempt to keep our pricing consistent however there may be at times sales exclusive to only online or in store merchandise.
You have 24 hours from the time of placing your order to cancel or make any changes.
We do our best to accurately display product color however we cannot guarantee that the user’s monitor will display the exact same color.
Presently an in store credit can only be used in store.
Presently gift cards are only offered in store.
All of our pricing is in Canadian dollars.
If you have a registered account information is stored to simplify the ordering process when you return to the Website.
We only accept payment through PayPal. You will be able to process your payment with or without a PayPal account. PayPal does accept most major credit cards. Please refer to www.paypal.com for further details.
Please visit our Shipping Information.
Yes as we will only ship the merchandise when the order is complete.
Yes. We ship internationally. Please visit to our Shipping Information.
We cannot ship to a PO Box as a signature is required on delivery.
International shipments are exempt from Canadian sales taxes. International customers are responsible for the duties and taxes imposed by local governments as well as the brokerage fees incurred to clear the merchandise through customs.
Yes. All deliveries require a signature as proof of receipt.
Please refer to the Shipping Information as there are warehousing fees charged for items held past the stated delivery requirements for certain items.
If the item is shipped by Canada Post the email notification you receive that the item has been shipped will contain a tracking number. You will be able to track the package at www.canadapost.ca
You will receive email notifications if you have registered an account or subscribed to the newsletter.
Please refer to our Return and Exchange Policy
Please refer to our Return and Exchange Policy
Yes. We will accept return of the merchandise in store however the monetary refund will be credited through PayPal.
It is easy to reset your password. From the main toolbar at the top of the page click on “LOG IN”. You will then have the option to click on “Forgot Your Password?” which will prompt you to enter your email address. Once entered you will then receive a link to reset your password.
From the main toolbar at the top of the page click on “LOG IN”. You will then be prompted to enter your email address and password. Under “ACCOUNT DASHBOARD” the drop box allows you to access:
- My “Account Information” where you change your password
- The “Address Book” where you can add or modify your address
- “My Orders” where you can view your order history
- The “Mailing List” where you can subscribe or unsubscribe to it
Yes. Please refer to the Data Security section of our Privacy Policy.
Visit our “Contact Us” page which is located in the footer of the website.